return policy

Given the personalized and/or tailor-made nature of the Products sold, orders placed by the Customer do not benefit from the right of return, except for defective products exclusively. Each product is of course fully tested before shipping, but if it arrives defective for any reason out of our control, it should be communicated immediately and within 10 working days after delivery. After we agree about the best suited return shipping method, the buyer will have to return it to us and make the payment of the return shipping, but the buyer will be refunded of this return shipping fee and his orders total once the item(s) of his corresponding order is received by us.

The contract is therefore definitively concluded upon placing the order by the Customer in accordance with the terms and conditions specified in the General Terms and Conditions.